FAQ

Add the service to your cart directly from its page, or run the instant price if you're not sure which options you need — either way you'll see the exact price before you pay.

Yes — there are no accounts on this site. You check out with your contact details each time.

Contact us directly and describe what you need — genuinely bespoke work (large localization programmes, ongoing retainers) is handled by enquiry rather than the cart.

Yes — your cart can hold multiple services and quantities in one checkout.

A sworn translation is produced and stamped by a sworn translator and carries a signed statement of accuracy — that's what "certified" refers to on this site. We arrange certification accepted by Spanish authorities.

We produce every certified translation to the standard accepted by Spanish authorities. We can't promise a specific office's decision, but this is the format and process they expect.

That depends on who's asking for it — many authorities accept a digital PDF; some require the physical stamped copy by post. Check with the receiving authority, or ask us if you're not sure.

Up to five extra copies per order, at €12.00 per page per copy, in addition to your original.

Prices shown are ex-IVA. 21% Spanish IVA is added and shown clearly before you pay — never after.

Turnaround (Priority +35%, Express +60%), certification on legal/business/technical items (+€25.00 flat), extra certified copies (+€12.00/page/copy), and delivery method.

By the hour (minimum two hours) or as a half-day/full-day block — see the Interpreting page for the exact rates.

Yes — add your company details and VAT number at checkout; IVA is shown and explained on your order either way.

As a digital PDF by default. Certified items also offer post within Spain or international courier at checkout.

Standard turnaround is 3–5 business days; Priority is 48 hours; Express is 24 hours — shown against each service before you pay.

We correct any error on our part free of charge within 14 days of delivery. See our Refund & Cancellation Policy for the full terms.

Yes — a full refund applies if work hasn't started; once translation has begun, refunds are pro-rata for the work completed. Already-issued certified translations can't be refunded, since the stamped document has already been produced. Full detail is in our Refund & Cancellation Policy.

Only the translator, and reviewer where a job has one, working on it. We don't share your file beyond the people producing your translation.

Yes, on request, before we open your file — ask when you order.

See our Privacy Policy for exact retention periods; in short, we keep what we need to deliver and support your order, and no longer.

We use Google Analytics 4, and only after you consent — see our Cookie Policy for the categories and how to change your choice at any time.