Refund & Cancellation Policy

Before work starts

If you cancel your order before we have begun work on it, you receive a full refund.

After work starts

If translation, editing, localization or interpreting preparation has already begun, a refund is calculated pro-rata for the work completed at the point of cancellation; the remainder is refunded.

Certified & sworn translations already issued

Once a certified or sworn translation has been produced, stamped and issued, it cannot be refunded — the document has been completed to the standard requested and cannot be "returned." If you believe the translation contains an error on our part, see "Free correction of our errors" below rather than requesting a refund.

Free correction of our errors

If we make an error, tell us within 14 days of delivery and we will correct it at no charge. This applies to every service on this site.

Interpreting bookings

Cancelling or rescheduling an interpreting booking is handled under the same before/after-work-starts principle above: a booking cancelled with reasonable notice before the session is refunded in full; a booking cancelled with little or no notice, after preparation or briefing has taken place, may be refunded pro-rata for time already committed.

Your statutory right of withdrawal

As a consumer in the EU, you normally have 14 days to withdraw from an online purchase without giving a reason. Because every service on this site is a made-to-order digital or personal service that we begin producing at your explicit request — often immediately, to meet your stated deadline — Spanish consumer law (Real Decreto Legislativo 1/2007, art. 103) allows us to ask you to waive this right in exchange for starting work straight away. We ask for this waiver as a clear, separate checkbox at checkout, and only once you've confirmed it does work begin. If you do not confirm the waiver, we will not begin work until the standard 14-day period has passed or you separately confirm you'd like us to start sooner.

How to request a refund or correction

Email support@stunnedtranslation.com with your order reference, quoting the date and what happened. We aim to respond within one business day.